Riding non-electric Divvy bikes on the Lakefront Trail. “At any given time, a certain number of our bikes are moving through the warehouse and these are out as part of a routine inventory count as we move them to another facility for deployment or repairs,” a Lyft spokesperson said. I forwarded the email to CDOT and Divvy staffers and asked for any comments in response to the former worker’s statements, including an explanation for the vast field of idle bicycles. I think should run it in house with wages.” I’m not sure why I still care,” the tipster said. “It’s been sad to see the service quality go to shit and I’ve sure a lot of the original staff and operations managers have moved on. I can only imagine what a s- show it is now with three different generations of bikes, two different types of stations, and a significantly larger service area… They took something that should have been kept very straightforward and made it a service nightmare.” “My heart goes out to any and all ground-level staff working for them. “Resources were always limited and haphazard with poor cross-departmental communications and I felt managers were under-supported by a New York based company with poor transparency and presence” in Chicago. “Operations staff that cared tried to warn them,” the reader said. “We didn’t even have adequate trash cans in the warehouse… Now it’s completely undersized for the scale of the operation among dealing with the logistical challenges of lock anywhere ebikes and swapping a crazy amount of batteries.” The Divvy service warehouse on Hubbard Street in West Town. The said there was a general sense of dysfunction at the maintenance facility. “For a while we simply didn’t have replacement front brakes for the OG blue bikes and were slapping on ones from retired bikes,” the former Divvy worker wrote. “They also have staffing issues because the wages are s- and the working conditions aren’t really all that great.” Salaried Divvy positions are union jobs with benefits and the current Chicago minimum wage for larger companies is $15.40. “They’ve had parts supply issues for years,” said the tipster, adding that he stopped working for Divvy after Lyft took over as the bike-share concessionaire in 2019. “I assume they’re waiting for parts or there’s a backlog of repairs and/or a shortage of staff.” Recently, a Streetsblog reader, who said they previously worked for the Divvy bike-share system as a seasonal employee, emailed us about “the absurd amount of 1st and 2nd generation Divvy ebikes sitting in a vacant lot” across the alley from the bike-share system’s service warehouse on Hubbard Street in West Town.
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